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FAQs & Policies

  • Do you offer MALA repairs?
    Yes! I can restring and re-knot a Quiet Earth Healing Arts MALA, and even replace beads should you wish to refresh your MALA. I can also restring and re-knot a MALA originally made by someone else, however the beads will need to be inspected first for quality and size, to determine whether it is possible. The costs to restring and re-knot are as follows: MALA necklace: $68 Mini pocket MALA: $15 Half MALA: $34 Kids MALA: $68 Bracelet (re-sting): $5 To get started and to confirm the cost, please email with a picture of your piece to be repaired. These costs do not include return shipping. Further repair costs are determined on an individual basis.
  • Where do you purchase your gemstone beads from?
    All our gemstone beads are inspected and purchased by myself, in person, from trusted, local suppliers in Ottawa, Canada who have been in business for several decades and with whom we have cultivated a business relationship based on mutual concerns for quality, authenticity and ethical sourcing. None of our beads are purchased online or from craft stores.
  • What materials do you use in your MALAs?
    Apart from the high quality, natural gemstone beads, we use the following materials: - Silver plated spacer, accent and Guru beads - Nylon string to knot the MALAs for durability - 100% cotton thread for the handmade tassels - Silver plated T-claps for our half MALAS
  • How should I care for my MALA?
    Each Quiet Earth Healing Arts MALA has been designed and carefully crafted with loving intentions, and comes with a storage pouch. We recommend storing your MALA in the pouch provided when not in use or being worn. The tassel may get a little worn out over time; you may gently untangle the tassel strands with your fingers, and while pressing the tassel strands between your index and middle fingers, trim the ends sticking out with sharp scissors to even them out. It's normal to do this every now and again.
  • How should I choose a MALA to give as a gift?
    MALAs are the perfect gift to offer someone in your life, given the vibrations, energies and blessings that they carry. Here is how to choose the perfect MALA for a friend, family member or that special someone who inspires you: Choose by intention Where is this person in their life? What are they going through? What are their dreams and goals? You may refer to our Quick Guide on Gemstone Properties to help you choose. Choose by appearance Do they have a favourite color? A favorite crystal? Choose by intuition Do you have a feeling about what type of MALA would best benefit or suit them? Reflect upon their energy and let your intuition guide you. Above all, remember that your gift is coming from the heart, a place of lure love. There is no wrong choice to be made. Enjoy gifting with love.
  • Do you do custom MALAs?
    Absolutely! Simply send me an email at to start discussing your needs, and I can guide you in your gemstone choices, recommend gemstone pairings and provide design options. Once agreed, a non-refundable deposit equal to 35% of the final price is required to start assembling the custom piece.
  • What is the store policy?
    Customer Care I want to do my upmost to ensure that your customer experience with Quiet Earth Healing Arts is top notch, that your questions are answered and that you feel well taken care of when using my website, and purchasing my products. If your questions are not covered in my FAQ section, please do not hesitate to email me directly at and I will respond to your inquiry as quickly as possible. Whether you're here for inspiration, to cheer me on or to purchase my creations, I truly appreciate and thank you! Disclaimer Quiet Earth Healing Arts products are not intended to diagnose, treat, cure or prevent any symptoms or disease. Please follow the advice of your medical professional and use our products as complimentary energy therapy to traditional medicine. ​ Privacy & Safety ​ Your privacy is of the highest importance to my business. You payment information is always processed securely and we use third-party banking to verify payment. We do not store credit card information or have access to your credit card information. We collect email addresses if customers sign up to be kept informed of new products and events, and we always provide an opt-out option so that existing and potential customers can opt out at any time. We contact users only after their purchase was completed successfully. ​ Wholesale Inquiries Are you a retailer looking to sell my hand knotted gemstone MALAs in your store? Get in touch! I'd love to hear from you and we can discuss in details! I love creative collaboration, and so the sky is not the limit! ​ ​ Payment Methods ​ Credit / Debit Cards - PAYPAL - Offline Payments
  • What is the exchange & return policy?
    Exchange & Return Policy ​ Exchanges, and returns for a full refund, are accepted (excluding shipping fees) within 7 days of purchase only. The purchased item must be unworn and unused, in pristine condition, and come with intact, original packaging and tags. The returned item will be inspected before an exchange or refund is granted; depending on the condition of the item and packaging, a partial credit note or refund may be granted. Please note that all sale items and custom products are final sale. No returns on international shipments. Please contact me by email at before shipping any item back to get our return shipping address.
  • What is the shipping policy?
    Shipping Policy ​ Standard shipping by Canada Post will be calculated at checkout. US and International shipping rates will also be calculated at checkout. ​ Quiet Earth Healing Arts is not responsible for lost packages or shipping delays. Quiet Earth Healing Arts is also not responsible for any taxes or duties charged by the customer's local government. Any fees of this nature are to be paid by the purchaser and will not be refunded or reimbursed by Quiet Earth Healing Arts.
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